Monthly Archives: October 2020

Asking Questions and Getting in Sync

Feedback, Personal, SoftSkill, ,
The principles that sparked this post

My favorite episode of the podcast Worklife by Adam Grant is still episode 1 in season 1, “How to Love Critisism” where one of the main guests is Ray Dalio. Now, I have yet to read Ray’s book “Principles” so I rely on LinkedIn and Twitter where he shares a lot of them. In the last weeks a lot of the principles have had the theme of “get in sync”. I have agreed to many of them, it is important to get in sync in order to be on the same path, to push together for something greater. And then it occured to me, what does getting in sync actually mean to Ray Dalio? Is it the same as I have been thinking about it? So I asked.

The Reply

The question asked and the response from Ray Dalio on LinkedIn

I didn’t really expect to get any response. But one day a reply came, you can see it blow, and especially two things came to mind.

  1. I am glad I asked, because what I was thinking was indeed not the same as he was. In my head getting in sync was about what to do, and how to do it.
  2. His view on getting in sync is a lot harder, and a lot more interesting!

How should we be with each other? What are we, you and me? And then we can get in sync of what is true, and what to do. So how do we get in sync as people, not as people having to do tasks.

These are hard questions, and for me the start of it is to ask more questions about how people reached a decision. How can I get better at understanding how they think, and not necessarily what they think. To me that is the basis for bein able to dive into the other questions. We can say the same about how we want to be around each other, but if the reasoning behind the conclusion is not the same we are still not in sync.

The Third Thing

There is a third thing that’s come to mind as I’ve written this, and that is the importance of actually asking when you are uncertain if you and others have the same definition of things. I have this as a point in many of my presentations around the use data, and speaking the same language. One of the first questions I ask in an interview if someone has the title “Data Scientist” on the resume is what their definition is of that term. No to test them if they have the correct definition, simply to know that if they use the term I know what it means to them so we can understand eachother better.

Now What?

I think it takes time to “get in sync” in Ray Dalio’s definition. Finding out how we should be with each other, and actually agreeing on it takes time. And it demands that we actually spend time talking about these sort of things and pushing back on talking about the next things to de done on our backlog. I will take this input, this principle, with me and keep asking more questions about how people landed on a conclusion or reached a decision. And then I hope to get more people around me to agree that spending time talking about what we are as a group and how we are together also is a high priority in all group situations!

I’ve worked so hard to minimize the use of the word “but” in my vocabulary and it’s becoming a problem…

Personal, SoftSkill,

Almost exactly two years ago I wrote this article on LinkedIn on why we shouldn’t use the word “but” in feedback situation. I’ve later come to realize that we use this small word WAY to much, and this lead me down a path where I’ve tried to remove it from my vocabulary, or at least minimize it to the extreme. After all sometimes “but” is a useful word.

I agree with you, but…

The main issue I have with the word “but” is that I believe we use it too much and I believe we use it wrong. You know in a meeting when someone says “I agree with you, but…” and then lists five reason that they doesn’t agree with you? Well in that case the “I agree with you” part is just a simple lie.

Sometimes they actually do agree, still says but and instead says things they’d like to add on to the statement they agree with. Such as things we need to keep in mind when we move forward, and in that case what they really should say is “I agree with you, AND…” insert this and this and this.

And then sometimes people will say “I agree with you, but…” and then start talking about something completely different. Do you agree with someone? Good, let them know, take a pause, and start a completely new sentence with your next topic. Saying but in this case removes your point of letting people know you agree with them.

Why has it become a problem

The first step of trying to remove something you do is to realize when and how often you do it. I quickly realized I used “but” A LOT. In the beginning I also think people could sense when I was about to say it because I had to stop and think about what I could say instead of but. I am still in a sense of mind where I am extremely aware of when I am about to say “but”, and (see what I did there?) now I am a lot quicker at exchanging the word with something else, or pause and start a new sentence.

The problem is that now that I’ve come past the point of noticing it in myself I am realizing how much this little word is used around me. And it is a lot! Coworkers, with friends and family, in stuff I read. I tried to let my wife know when she used it in a way I think is wrong for the purpose of the word, and lets just say hat was when I realized this has become a problem, because I don’t want to become the guy that goes around and corrects everyones use of a simple word. I have never enjoyed hanging around people that is so quick to correct other peoples grammar that I refuse to become that person myself when it comes to the word but.

So then what…

I would highly advice you to try and think of how often you say the word “but”. Pick a meeting and think about how often you use it, or the other people in the meeting uses it. You might get surprised about it. And think about what you are actually trying to get across. Do you really mean to use but? Are you trying to add something to the discussion? Use and! Are you actually going to start talking about something else? Pause and start a new sentence. It will make it easier for everyone to understand the point you are actually trying to get across, and not get confused by you saying an extremely long sentence divided by the very small, and very much used word, “but”.

Me? I am going to slowly advice people around me to remove the word themselves. I will point it out here and there, BUT I am going to be extremely cautious of how often I say it to the same person!